Support

Artemis Care and Artemis Setup are deployed and administered by the care community that uses them. If you are staff at a community, your administrator is the fastest route to help. They manage the on-site server, the work zones, and which devices are provisioned.

Getting help

Email [email protected] for technical support with the Artemis system, including the Artemis Care pager app and the Artemis Setup configuration app.

When reporting a problem with the app, it helps enormously to include a debug log: open Settings (the gear icon, available on every screen) and tap Share debug log. That export contains the app's own diagnostic log and its current connection details, and nothing is sent anywhere until you share it yourself.

Common questions

The app says it can't reach the site

Artemis Care talks to the community's on-premise server over the community's own Wi-Fi. Check that the device is on the community network rather than a guest or cellular connection. The app shows a warning when it is on the wrong Wi-Fi. If the problem persists, your administrator can confirm the site server is running and that this device is still provisioned.

I need to move a device to a different site

Open Settings → Support → un-provision, then scan the provisioning QR code from the new community's admin console.

Alarms arrive but make no sound

Alarms ring at the volume your administrator configured. If the device is in Do Not Disturb inside the app, the DND control on the alarm screen will show it. Critical alerts, where enabled, ring regardless of the device's mute switch.

Privacy

See the privacy policy for how resident, staff and device information is handled.